Returns & Exchanges

At Hepburn Hardware, we want you to be completely satisfied with your architectural hardware; if a piece isn't the right fit for your home, we offer a 30-day return window for items in original condition. Please ensure all products are returned in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Secure Packaging

  Place the hardware back in its original protective wrapping and box to prevent scratches or damage during transit.

• 3.
  Dispatch Your Parcel

  Affix the provided return label or ship the package through your preferred tracked courier to our central warehouse.

• 4.
  Quality Inspection & Refund

  Once our team inspects the items for resale quality, we will process your refund or dispatch your exchange within 5 business days.